The adoption of ServiceNow Customer Service Management and ServiceNow IT Business Management links customer service with application and IT performance. It wants to make sense of this complexity to, in the company’s words, “proactively meet and exceed customer expectations by delivering a world class service experience.” The IT function manages more than 180 legacy applications, all geared to supporting the customer-from logistics to procurement to invoicing. The company deals with both customers and trade, across thousands of product lines. Interstate Batteries manages a fast-moving, complex, national operation. The business was founded in 1952, is based in Dallas, Texas, and has 1,400 employees.ĭelivering a world-class service experience It boasts a product range of more than 12,000 types of batteries. It operates through a network of 250 wholesale warehouses, more than 200,000 dealers, and 200 All Battery Center franchise stores. Interstate Batteries is a powerhouse of the North American battery market, the number one provider of replacement automotive batteries in the US. Interstate Batteries creates visibility across the systems necessary to maintain service to its customer base, linking customer service workflows with application and IT performance.
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